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New Contributor ebru96
New Contributor

Tracking

I got a text saying my order has left the warehouse and then I get another message saying Hi, just letting you know your new iPhone order has been received by the Optus warehouse and we are preparing to deliver the handset. You'll receive an SMS when it's due for delivery. Remember to keep a valid ID on you so you can sign for the delivery. Need help? Visit: optus.com.au/delivery

 

 It won’t let me track my order that’s my confirmation number can you please tell me where my order is 27398882A

 

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2 Replies
Moderator Vicky
Moderator

Re: Tracking

Hi @ebru96 - thanks for reaching out. I've had a look at your order and can see that it is currently being processed by StarTrack (http://sttrackandtrace.startrack.com.au/M7732094). You'll generally need to remove the 'A" at the end of your tracking number to check its status. Let us know if you have any questions.


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New Contributor Jamie21
New Contributor

Re: Tracking

I just had the same problem yesterday 

got the left the warehouse one at 6:29am and got the other text last night 

 

Where is mine 62915370A

 

I tried doing the remove the a

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