I got a text saying my order has left the warehouse and then I get another message saying Hi, just letting you know your new iPhone order has been received by the Optus warehouse and we are preparing to deliver the handset. You'll receive an SMS when it's due for delivery. Remember to keep a valid ID on you so you can sign for the delivery. Need help? Visit:


 It won’t let me track my order that’s my confirmation number can you please tell me where my order is 27398882A


Re: Tracking


Hi @ebru96 - thanks for reaching out. I've had a look at your order and can see that it is currently being processed by StarTrack ( You'll generally need to remove the 'A" at the end of your tracking number to check its status. Let us know if you have any questions.

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