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Yes Crowd will close and be redirected to Help & Support on the 1st November 2021. Thank you to every member who has made this community such a helpful and supportive place for customers and staff to interact to help serve along with improve our products and services. You will be missed.

mandy1111
New Contributor
New Contributor

Track number still invalid after placing order 3 days

Hi, I just get the call from OPTUS to suggest me to change my plan. And I did, since I aggred the contract my current SIM became invalid to use. Then I want to track my order process, but the system still states my track number have not appeared. Untill today, I cannot use my phone number and I have not recevied any new bill and new SIM to active!!!!!!

What should I do right now?

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DJ83x
Super Contributor
Super Contributor

Re: Track number still invalid after placing order 3 days

Hi @mandy1111

 

Sorry to hear that. Please have a chat with our live chat agents here:  Live Chat who'll be able to look into this for you. 

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