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mandy1111
New Contributor
New Contributor

Track number still invalid after placing order 3 days

Hi, I just get the call from OPTUS to suggest me to change my plan. And I did, since I aggred the contract my current SIM became invalid to use. Then I want to track my order process, but the system still states my track number have not appeared. Untill today, I cannot use my phone number and I have not recevied any new bill and new SIM to active!!!!!!

What should I do right now?

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DJ83x
Super Contributor
Super Contributor

Re: Track number still invalid after placing order 3 days

Hi @mandy1111

 

Sorry to hear that. Please have a chat with our live chat agents here:  Live Chat who'll be able to look into this for you. 

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