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New Contributor Joy-anne
New Contributor

Topping up phone credit with a credit card

Hi, i am having trouble topping up my phone credit, it is saying that my credit card is blocked. 

Nothing wrong with card, can use it anywhere else. Just not on the Optus app.

I have been topping up the same way for months now and never a problem, until now. 

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RetiredModerator Toomey

Re: Topping up phone credit with a credit card

Hey Joy-Anne, sorry to hear of the issues with your card. We would need to raise an IT Case to check why this is happening. I can see Cass is assisting you via Facebook so she'll grab all the details there.


Have you tried using your card via the website in the mean time?

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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