So what I'm wondering is, why is Optus unable to fulfill orders placed from (I'm guessing) around the 2nd May up to now, by using a different logistics company?
While I'm sure there are contracts in place with Toll, only a fool would have a contract that didn't allow them to use alternatives in an emergency. The customers are obviously getting restless as can be seen on the Optus facebook page.
The cut and paste responses and lack of updates from optus are disappointing but not deal breakers.
Lets get something happening Optus or give us daily updates at least
Please see our help and support page: System outage impacting deliveries
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