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Annii
New Contributor
New Contributor

Toll and the inability to be Flexible

Hello Void

So what I'm wondering is, why is Optus unable to fulfill orders placed from (I'm guessing) around the 2nd May up to now, by using a different logistics company?

While I'm sure there are contracts in place with Toll, only a fool would have a contract that didn't allow them to use alternatives in an emergency. The customers are obviously getting restless as can be seen on the Optus facebook page.

The cut and paste responses and lack of updates from optus are disappointing but not deal breakers.

Lets get something happening Optus or give us daily updates at least

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Ray_YC
Online Community Manager
Online Community Manager

Re: Toll and the inability to be Flexible

Hello Annii,

Please see our help and support page: System outage impacting deliveries

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts or orders here on our public forum.

If you’re still needing a hand, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Annii
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New Contributor

Re: Toll and the inability to be Flexible

Hey Look! A cut and paste response

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