I have a very very basic phone that can not get the app, the 9999 menu does not help, the darn phone system is impossible to talk to a real person, and could not use myaccount online as the email is linked to another service and i could not get the other phone linked. How the heck am I suppose to turn off voicemail? Atm the phone does not ring because the voicemail grabs the call before it can get through.
Solved! Solved: Go to Solution.
Sorry to hear you've had trouble switching off voicemail @JasonW. If you could please send us a private message with your account details, full name and DOB we can turn it off for you and look into fixing your My Account.
Thank you for your reply. I did eventually get onto a real person on the phone and they were able to cancel the diversion it had and deactivate the voicemail for me. So again thanks for the reply but problem is solved.