I requested over a month ago for content charges to be blocked on one of the services on my account. I did this over live chat and when my bill arrived last week, there are over $300 in content charges on the bill.
I tried to resolve with live chat but was advised that the agent could not find where I had requested it and kept referring my to Google to dispute as he could see they were Google Play store purchases.
I do not see why I have to chase this up as they would not be applicable if my request had have been actioned in my live chat. I know there will be a few chat transcripts but to say he has not found it is just plain lazy.
I dont want to have to log an ombudsman complaint but will if needed to get this sorted out as I requested for them to be blocked.
Any help would be appreciated greatly 🙂
Have you unblocked Premium content charges for any of your services? By default now Optus blocks all premium content services for all customers (they were fine the max of $10 million recently for allowing this scam to continue). You would actually need to actively OPT IN to get these fees.
I would just suggest you contact Optus on Facebook and say you haven't opted in for these fees and they should just be removed as per standing Optus practice (now).