Please be straight to the point, when do you fix the MyAccount system, so that all of my mobile no. can be shown on a single interface again?
Why did you break the system and introduced troubles to customers, but not rolled out a ready-to-run and not buggy system?
I don't need you to review my "feedback", please just go ahead to fix the system, or revert to the previous stable version.
I see where you're coming from, @andylch. It's not something I can simply fix up from my end i'm afraid. I'm only a customer service rep.
Once all of your services are transferred to the new system, things should run more smoothly, however we don't have a definite timeline around when this will occur.
The best I can do from my end is pass this on to the developers as feedback.
Of course, as you can access every bit of my personal info and all the mobile usage in Optus.
Please tell your boss or your boss' boss that there is a customer who spend few hundreds dollars every month is suffered a lot from the crap MyAccount system modified by your back-end system team (or whoever decided to move to this new system).
Please ask them to provide a definite date the problems can be fixed or revert to the previous system, otherwise the unhappy customers will consider to port all services to Telstra or Vodafone.
Should I ask for compensation until you revert to the previous working system or can fix the crap new system?
It should be not difficult to fallback to the previous backup and ditch the crap new system.