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Nadom
New Contributor
New Contributor

The international minutes are not displayed in My Account

On 1/9/2018, I signed up for a $45, 12 months sim only plan. The 300 international minutes were displayed in My Account / My Optus App during September, however, they were not displayed in October. This was fixed after contacting Optus. The same problem came back, and the international minutes are currently not displayed in My Account / My Optus App.

Is there any permanent solution?

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4 Replies
Ev_
Moderator
Moderator

Re: The international minutes are not displayed in My Account

Hey Nadom - were you given a fault reference number when you first raised with this Tech Support? If you can send it through to us here, we'll take a closer look into this for you. 

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Nadom
New Contributor
New Contributor

Re: The international minutes are not displayed in My Account

No,  I don't have a fault reference.

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Tano
RetiredModerator
RetiredModerator

Re: The international minutes are not displayed in My Account

Hey @Nadom, I've just sent through a private message.


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mente
New Contributor
New Contributor

Re: The international minutes are not displayed in My Account

Was there ever any resolution to this problem. I've raised it on 3 occassions in the last few months with Optus, always to be told it will be fixed in the next 24-48 hours, have been told to uninstall the app, wait a day, reinstall, etc. yet the International minutes have disappeared and haven't reappeared.

 

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