On 1/9/2018, I signed up for a $45, 12 months sim only plan. The 300 international minutes were displayed in My Account / My Optus App during September, however, they were not displayed in October. This was fixed after contacting Optus. The same problem came back, and the international minutes are currently not displayed in My Account / My Optus App.
Is there any permanent solution?
Hey Nadom - were you given a fault reference number when you first raised with this Tech Support? If you can send it through to us here, we'll take a closer look into this for you.
Hey @Nadom, I've just sent through a private message.
Was there ever any resolution to this problem. I've raised it on 3 occassions in the last few months with Optus, always to be told it will be fixed in the next 24-48 hours, have been told to uninstall the app, wait a day, reinstall, etc. yet the International minutes have disappeared and haven't reappeared.