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New Contributor alipo
New Contributor

Text Spam?

IMG_B58A383F0E50-1.jpegJust sharing this text I received, would imagine it's a scam!

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New Contributor Loren235
New Contributor

Re: Text Spam?


@alipo wrote:

IMG_B58A383F0E50-1.jpegJust sharing this text I received, would imagine it's a scam!


Hahahahaha. tellthebell. Spammers.

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Online Community Manager
Online Community Manager

Re: Text Spam?

Hmm that's an interesting one, alipo. Thanks for bringing it to our attention.


Apart from the poor grammar, that is a legitimate link to our Live Chat page.


Do you have a fixed service?


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I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Regular Contributor
Regular Contributor

Re: Text Spam?

@Ray_YC 

Can confirm that that is official bad Optus grammar. I had a legit, but different, message that had the same grammatical error.

New Contributor alipo
New Contributor

Re: Text Spam?

Thanks... have sorted with my dad. His Optus TV was cancelled (non compatible now since NBN)... he wasn't told anything other than it being cancelled via an email at the beginning of the week. it's all come together now.
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New Contributor Kpope18
New Contributor

Re: Text Spam?


@Ray_YC wrote:

Hmm that's an interesting one, alipo. Thanks for bringing it to our attention.

 

Apart from the poor grammar, that is a legitimate link to our Live Chat page.

 

Poor grammar?  From my multiple experiences with live chat staff over the last 2 weeks I don't think there was a single person that used correct grammar.  😂😂😂


 

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Regular Contributor
Regular Contributor

Re: Text Spam?


Poor grammar?  From my multiple experiences with live chat staff over the last 2 weeks I don't think there was a single person that used correct grammar.  😂😂😂



I always expect fairly lax grammar adherence with live chat, just given the nature of chat, its their lack of clarity, that irks me.

These SMS's are automated/templated and they have clearly stuffed up the templates.

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Online Community Manager
Online Community Manager

Re: Text Spam?

Ah okay cool, thanks for confirming that alipo 🙂 


I seem to be providing a lot of feedback to our customer comms team lately.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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Regular Contributor
Regular Contributor

Re: Text Spam?


I seem to be providing a lot of feedback to our customer comms team lately.

Sorry to be so blunt @Ray_YC , but the fact that the customer comms team is not actively monitoring Yes Crowd is just further proof to me that Optus is not proactive in fixing the terrible customer experience. While I appreciate that you and Dan (your're the only two Optus reps I have noticed here) help, it just doesn't feel like Optus as a company truly cares that much, because if they did they would have a proper presence here with solid engagement.

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