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New Contributor dalaureve
New Contributor

Temporary order status

How can if find out more about my order? I have a temporary order number from a week ago and have had nothing since.

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5 Replies
Esteemed Contributor
Esteemed Contributor

Re: Temporary order status

Try ringing 1300 300 562 as they appear to be helpful lot by all reports.

 

http://www.optus.com.au/shop/support/answer/orders-deliveries-returns?requestType=NormalRequest&id=1...

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New Contributor Eithor
New Contributor

Re: Temporary order status

I had the same problems just talk to optus on the online chat sorted it rathert quickly.

Esteemed Contributor
Esteemed Contributor

Re: Temporary order status

Yep the chat is my normal suggestion however I do believe that phone number is dedicated to order enquiries.

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New Contributor dalaureve
New Contributor

Re: Temporary order status

Thanks for your suggestions. I think I've got it sorted now via the chat.

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New Contributor curiouslyso
New Contributor

Re: Temporary order status

I just spoke to online chat and they said they don't have access to temporary order info.  I've found it really depends on the day and the stars aligning as to whether you're going to get consistent answers from online chat.

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