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Dracupid
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New Contributor

Temporary Order T71585572511930

Hi,

I ordered a prepaid sim plan 6 days ago and received an email including my temporary number. However, until now no further email arrived to confirm my order so I cannot track it. My current travel sim will not work after 13/04 so I really need it fast. 

I do understand the COVID-19 situation so I waited for nearly 30 mins on phone with no answer from sales team, especially when someone already picked up the line and told me to wait for futher service. It is really unacceptable. My patient has limit so please someone do something. Or at least you could tell me to cancel instead of wasting time for nothing.

Thank you very much for reading.

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Tigers1719
Trusted Contributor
Trusted Contributor

Re: Temporary Order T71585572511930

@Dracupid 

This is a Public Forum and the Optus Staff that are active in the Yes Crowd do not have access to Customer Accounts and Details.

I am an Optus user.
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Tigers1719
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Trusted Contributor

Re: Temporary Order T71585572511930

Removed dupe post

I am an Optus user.
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Dracupid
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New Contributor

Re: Temporary Order T71585572511930

Can you tell me where could I contact them, an email for example? The phoneline is very busy and I am tired of long-time waiting.
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