Yes, I logged into my post paid account and into billing etc etc. I am looking for a statement/tax invoice for everu billed that is paid. It should should show zero sum. For claiming as a work expense, I need a receipt showing I’ve paid the bill. Apparently this is not possible?!? Even a payment summary would suffice. Something basically on a Optus template that shows I’ve paid Optus money! Does such a thing exists!? I’ve been told by Optus customer service I can only get a receipt number as it was paid by bpay. Whaaaa?!
A Tax Reciept shouldn't be needed to fill out a tax return. The rule isn't that you need a reciept to fill in a tax return only to back up that claim if you are unlucky and audited. You can always go to the extra hassle of getting that paper work then if you want.
But otherwise you can view / download past bills on Optus under MyAccount.
Thanks but I need it for my employer to reimburse me. Not an issue of being audited, more like an an expense claim. Need a payment receipt. Do I need to pay each bill at an Optus store to get a receipt?!? Surely not
Each bill issued by Optus states Last Bill less Payments/Adjustments.
Would not prove to your employer your payment?
Thanks. Yes I thought that. Is that the only way to get a statement from Optus of a payment, wait for the next bill??
By law, shouldn’t I be able to request a receipt for a payment for any provider of goods or services??
Businesses must always give you a receipt (or similar proof of purchase) for anything over $75. If they don't, ask for one. You also have the right to request a receipt for anything under $75 and the receipt must be given within seven days of asking.
The receipt must include the:
I just Google the same and from that it would seem they must but I seem to remember from sometimr ago, and I could well be wrong, if the payment was made from a bank account or a debit/credit card that the statement can be considered a receipt.
Thanks Dave. Yeah, I certainly have bank statements so that’s fine and the payment is accounted for. I just can’t figure how Optus does not have the ability to provide a receipt when requested?! It’s law and the most basic of consumer protections. I pay for something, I get a receipt from the provider of the service not the bank or whom ever facilities the cash transfer. Yes, I got the tax invoice that is the bill but no ability to obtain proof of payment from them??
I know it doesn't help now because it's after the fact but I pay my bill every month by clicking the "pay now" button in the email I receive with my bill. Takes me to a webpage, enter the details and hit submit. It then asks if I want a receipt emailed to me which I always say yes to. The email I receive as a result includes the amount paid, when, the account number, credit card number with a lot of the numbers **** and a receipt number.
What I'm saying here is 1. If I have these receipts Optus should have them for everyone for at least the last 12 months and 2. maybe use this method in future to avoid the hassle?
Thanks heaps, that might have to be the way to go in future. Appreciate that info. Very helpful. Funny that you can get a receipt via the Optus payment portal but the tech boffins can’t figure out a way to get a receipt when you pay your account by any other method as suggested on the bill!!