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New Contributor zzymurgy
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TURN OFF visual voicemail

I've recently come across to Optus from Kogan, and there's no visual voicemail on Optus.

 

But I am still getting the visual voicemail screen when I go to voicemail on my iPhone 6s.

 

In the past I have seen this screen disappear and be replaced with a call to the voicemail service.

 

Anything I need to do?

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Online Community Manager
Online Community Manager

Re: TURN OFF visual voicemail

Hi zzymurgy,


It's not clear from your post if you have activated normal Voicemail? Is that a feature you want? I'm not sure whether activating it resolves the deactivation of visual voicemail on your iPhone.


More info on voicemail can be found on our help and support page here: Set Up & Voicemail Options - Mobile


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New Contributor zzymurgy
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Re: TURN OFF visual voicemail

I've tried activating voicemail, deactivating it on the online portal, restarting the phone and reactivating it.

 

Nothing changes. The voicemail button on the phone doesn't do anything, I need to dial 321 manually.

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Online Community Manager
Online Community Manager

Re: TURN OFF visual voicemail

Hmm, as you mentioned Optus doesn't support Visual Voicemail so it's hard to try to assist with this one.


Perhaps Apple chat support can assist further.


Let us know how you go.


_____________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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New Contributor yael
New Contributor

Re: TURN OFF visual voicemail

I think that's enough mate. No more excuses for Optus not to support visual voicemail. This is a discgrace really. Your party line is not cutting it any more.

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