I last spoke to Justin Blatchford on Thursday 21.03.20 about discrepancies on my lastest bill. He advised me he would fix these up and apply a credit to my account. I paid my bill, but am yet to receive any information regarding the credit. I am hopeful the issue will be corrected for my next bill? If you check my file I have experienced nothing but issues with my service from Optus in 2020. Justin has been very helpful, but because I have not yet heard anything and have phoned about 10 times over the past fortnight and left messages, I thought I would try this avenue. I will also send him an email today in this regard.
In addition to this the service from Optus keeps dropping out and having 'SOS only' moments. 3 of my office colleagues, also with Optus, are experiencing this also.
So you could say that this year the service I have received from Optus has been less than satisfactory.
If someone could please contact me regarding these issues ASAP that would be fantastic.