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SarahQuarrell
New Contributor
New Contributor

Switching from Telstra to Optus - number porting

Hi,

I'm considering switching my mobile plan to Optus from Telstra, and also contracting a new phone. If I sign up online, does my number become inactive with Telstra immediately? As it will take 1-5 business days for the new phone to be shipped to me, I'm worried I'll be without a functioning mobile phone during this time. Or will my number be ported over once I receive the new phone?

Thanks for your help.

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Dan_C
Retired Employee
Retired Employee

Re: Switching from Telstra to Optus - number porting

G'day @SarahQuarrell 

Your mobile number won't come across until we've received a notification that your sim or handset has been delivered.

Only at that point will the porting process begin. 

I hope that answers your question 🙂 

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