I had similar experience with this guy.
I got a call, a lady saying she is from optus, and my contract is ending so she will give good offer.
She knew my name, phone number and DOB without year.
And then to verify me she wanted know year of DOB.
Then I remembered that some phishing fraud have incomplete information about a person and they call them to find out other information. Like this case.
It was very suspicious, as i searched the number 02 80490847 but nothing came out clearly saying this is optus.
I said how do i know you are from optus, she didn't answer but she just want to know my Year of DOB.
I said should i use my account number other than Year of DOB - said no .
What a suspicious conversation it is lol
And then she seemed get angry and intimidate me if i dont give DOB then I will lose my good offer.
Ok. I lost my offer so I think it is the best time to move other company .
Assuming it was scam meaning it had nothing to do with Optus (other than the scammers somehow knew or guessed you were an Optus customer) then why would you take your services away from Optus based on this call? Optus did nothing wrong and I can guarantee you Telstra, Voda and plenty others suffer from the same sorts of scammers.
That does sound poorly handled, cbm111. Good on you for being cautious. The caller should prompt you to provide your personal details and then it's up to you to say them.
I can confirm by the number you've provided that it was a legitimate call from Optus. I dialled the extension version and it goes straight to the Optus Sales number voice recording.
If you are indeed near to or off contact you can contact Optus directly and be confident the same offer would still be available if you decide to stay.
The caller should prompt you to provide your personal details and then it's up to you to say them.
You can not seriously expect people to give out their personal details to an unsolicited call.
I think that was the point Ray was trying to make. IT'S UP TO YOU to say them as in if you don't want to, then don't and the operator should push you any further.
There needs to be a better way for these sorts of campaigns to be run, not just for Optus but for any company calling customers