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Suspension of plan while overseas

How to suspend the Optus postpaid plan while overseas? It can be done online but I am unable to process it.

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Online Community Manager
Online Community Manager

Re: Suspension of plan while overseas

Hi there Piya,


Not sure why you're having trouble online, what steps are you following?


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here for further assistance.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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Re: Suspension of plan while overseas

I don't know what steps to follow. I am still searching for how to freeze my sim card. 

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Online Community Manager
Online Community Manager

Re: Suspension of plan while overseas

I don't believe temporary suspension of a service is available via self serve. Customers need to contact Optus to request this (see original response) and it is not available for fixed services.

------------------------------------------------------------------------------------------------------------------ I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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