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Piya
New Contributor
New Contributor

Suspension of plan while overseas

How to suspend the Optus postpaid plan while overseas? It can be done online but I am unable to process it.

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Ray_YC
Online Community Manager
Online Community Manager

Re: Suspension of plan while overseas

Hi there Piya,


Not sure why you're having trouble online, what steps are you following?


If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.
If not, please Message Us here for further assistance.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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Piya
New Contributor
New Contributor

Re: Suspension of plan while overseas

I don't know what steps to follow. I am still searching for how to freeze my sim card. 

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Ray_YC
Online Community Manager
Online Community Manager

Re: Suspension of plan while overseas

I don't believe temporary suspension of a service is available via self serve. Customers need to contact Optus to request this (see original response) and it is not available for fixed services.

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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