Suspected scam - womooda

[0206]

I have today received message - as follows :- (Free msg:Womooda subscription costs $6.99/wk to your mobile account for 160 Mobile games. Optout send STOP to 19789229 HELP; 1800191585)

I suspect this is a scam - How do I ensure no amounts are debited??

Thanks

[10000000000GB]

Rush onto chat and get your premium SMS spend set to $0

[Nena]

I have also been receiving these messages weekly since 15 Jan. At first I ignored them, thinking it was a scam. But after the last one I did some googling and saw that this was affecting only Optus customers. To my horror, I have been charged $6.99/week by these people for MONTHS and have NEVER agreed to this (let alone interacted with anyone for such a “subscription”). Optus, you need to take action - you are after all receiving our funds. How can a third party leach our money for so long? Classic skimming scam. I will also be lodging a complaint with the ACCC and would be great if anyone else who has been the victim of this could do so too.

[Toomey]

Hey guys, please feel free to send me a private message if you need assistance disputing these charges.

[Chook462]

I have also had this service charge me, I never signed up to this! Can optus help reverse the charge?

[C3]

I’ve just started getting these messages too. I’ve never signed up for them. How do I stop them?

I have just been deleting them.

[Dan_C]

Hey @Chook462, hopefully you find the information below useful. 

We do understand the concern we've made changes in response to customer feedback. I'd suggest checking out the following threads. 

https://yescrowd.optus.com.au/t5/Blog/Changes-to-Third-Party-Content-Charges-for-Optus-Postpaid-and/...

https://yescrowd.optus.com.au/t5/Blog/Changes-to-Third-Party-Content-Charges-for-Home-Wireless/ba-p/...

Reach out to our  live chat → www.optus.com.au/livechat/pmobi. You'd need to ask the consultant to action the following for you.

• Ask that they set your Premium SMS spend limit to $0.00. This prevents any third party provider from charging your Optus account.
• Ask that they raise a dispute with MIA Sphere Live. We're looking at a contact time-frame of 2-3 working days. Once the refund has been approved, it'll be credited back into your Optus account by the time your next invoice is due to come through.
• We suggest paying the difference between the content charge and your monthly access fee. You will not be penalised whilst a dispute is in progress. 

If you need us to follow up on your refund, message us back here and we'll gladly help out