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2019-05-20 10:28 AM
It has now been over 14 hours of trying to get a SIM activated and 2 hours on the phone with absolutely no help. I want a refund and they won't even do that
Useless!!!!!! Telstra are happy to port my number but bleeping optus won't get it done. Now my number is stuck floating somewhere and I can't use either. Should have just stayed with Telstra. Can't even call a store near me to talk to an Australian who might be better equipped to help. What a waste of time and money.
2019-05-20 12:35 PM
So you were transferring from Telstra?
were you billed or prepaid?
did you sign up in store? Online?
calling a store won’t make any difference, all they can do is call the activations team to push it through. The same as you can by speaking to activations.
2019-05-20 01:02 PM
Porting a number from telstra. Prepaid. Online failed. Customer service wouldn't even tell me how I could complain.
2019-05-20 01:54 PM
Was the date of birth correctly recorded on Telstra end?
thats the only reason prepaid ports fail more often than not.
you can complain via www.optus.com.au/complaints