cancel
Showing results for 
Search instead for 
Did you mean: 
Ask a Question
COVID-19 impact to Yes Crowd & Contact Centres info here
Highlighted
New Contributor
New Contributor

Supprt is terrible

It has now been over 14 hours of trying to get a SIM activated and 2 hours on the phone with absolutely no help. I want a refund and they won't even do that

 Useless!!!!!! Telstra are happy to port my number but bleeping optus won't get it done. Now my number is stuck floating somewhere and I can't use either. Should have just stayed with Telstra. Can't even call a store near me to talk to an Australian who might be better equipped to help. What a waste of time and money. 

0 Kudos
Reply
3 Replies
Highlighted
Trusted Contributor
Trusted Contributor

Re: Supprt is terrible

So you were transferring from Telstra?

 

were you billed or prepaid?

 

did you sign up in store? Online?

 

calling a store won’t make any difference, all they can do is call the activations team to push it through. The same as you can by speaking to activations.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
0 Kudos
Reply
New Contributor
New Contributor

Re: Supprt is terrible

Porting a number from telstra. Prepaid. Online failed. Customer service wouldn't even tell me how I could complain.

0 Kudos
Reply
Highlighted
Trusted Contributor
Trusted Contributor

Re: Supprt is terrible

Was the date of birth correctly recorded on Telstra end?

 

thats the only reason prepaid ports fail more often than not.

 

you can complain via www.optus.com.au/complaints

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
0 Kudos
Reply