Thanks for reaching out and raising this. We can certainly appreciate your concerns.
If you have been declined from purchasing a post paid service, we'd recommend taking a look at our Prepaid handsets.
There are many devices to choose from that can suit all budgets.
Did we answer your question? Please mark it as a Accepted Solution and if you see something that was helpful to you or the rest of the community, giving a Kudos is only a click away.
I'm not sure if I'd prefer a scammer or just someone that uses a death in the family to try score an expensive new phone. This is an open Optus forum but Optus staff have zero access to your account. You should contact the Optus hardship line (or Optus agents are also on Facebook). I'll leave it there.