Stored credit credit card for prepay recharge use

[Nokiaman]

I have a prepay iPad. Every time I recharge it with the same credit card, I opt to store the card details for future use. It successfully recharges. HOWEVER?..the next time I recharge and opt to use the stored card it always gets to the almost last confirmation before saying  there is some problem with the credit card details... And I have to do the whole card number  details entry business again...totally useless OPTUS! I am aware I have to put in the csv number even when using the stored card and I do that. It used to work way back but there seems to be a bug in the system now as it FAILS every time.

Anyone else had this happen?

[Marie]

Oh no! I'm sorry to hear that @Nokiaman 😞 

You're most welcome to send through your details via PM & we'd be happy to take a look at what might be causing this for you.

I'll need to grab your mobile number or account number as well as your full name and date of birth.

Thanks.

[Dom13]

Same issue here. Glad to see I am not the only one getting the error

[Dom13]

Was this resolved?

[Nokiaman]

Hi there - it was not resolved - I ended up changing to an automatic recharge on the iPad as the manual thing was annoying me so much when the "stored" credit card  never worked properly. Optus need to fix it for others though. 

[Nokiaman]

Hello,

I gave up on the stored credit card as I know all my details etc were right for it...the system was at fault each time I tried to use that feature. I ended up doing an auto recharge option for my iPad data which saves me having to do anything like the recharge manually. Nevertheless, I think if the "stored card" option is offered, then Optus should make sure it works. Someone else has experienced the same problem in the Yes folk as they replied to my post.

[Dom13]

Really appreciate you getting back on here and letting me know.  Thanks

[Beckylako]

I have just recharged my phone online but it still won’t let make calls

[Nard_YC · Accepted solution]

Hi there @Beckylako. Sometimes it may take some time for the recharge to kick in, I'd recommend restarting your phone to see if you're able to make calls again. 

If you're still unable to make calls after some time, I recommend getting in touch with our 24x7 Experts via Messaging in the My Optus App to confirm the recharge went through properly. 

Please keep in mind that the YesCrowd team are unable to check account, service details or recharge history due to being a public forum.

If you're unable to use the app to message us, please send a PM to our official Optus Facebook page or Twitter page so the team can verify your service details and take a closer look for you.