Store sold me the wrong phone and won’t help

[Shari99]

Store sold me a 64gb phone when I currently have 256 gb phone for the last 6 plans now I can’t back up my new phone as there’s not enough memory. I have a phone that I can’t use! The store have been exceptionally rude to the point of asking us to leave the store. I’ve been with Optus over 20 years and can’t believe the run around and lack of support I’ve been given!

[AndrewC1]

@Shari99google optus formal complaint and read the process doc.

[Casey_YC · Accepted solution]

Hi @Shari99,
Thank you for raising this issue with us.
As we’re unable to look into account details on Yes Crowd, we recommend messaging us via the My Optus App. The team is available 24/7 and are ready to assist customers as quickly as possible.