I took an Ola taxi and my phone fell out of my pocket. I immediately tried calling it from another mobile, it rang and then was shut off.
It is now apparent that it has been stolen.
I bought a new handset and was given my old number back with assurances that the old SIM had been deactivated.
I have the IMEI of my stolen phone - I would very much like this IMEI blocked so the thief cannot profit off the stealing of my phone.
Please put me in touch with someone who has the capacity to block an IMEI. I will be getting a police report today.
Please help in ensuring thieves do not continue to profit from stealing phones.
Solved! Solved: Go to Solution.
This is not something that we'll be able to do via the forum, however normally as part of the process with de-activating the SIM they block the IMEI if you've provided it for them or got the device through Optus on a plan. If you've not done so, then I recommend getting in touch with one of our support teams either via the My Optus app, or by messaging our social team on Facebook or Twitter.
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