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josephtopalov
New Contributor
New Contributor

Still getting billed for cancelled service

Still getting bills for a iPad data plan that I cancelled a couple of months ago. Got the plan the same time I got my mobile phone and I cancelled both at the same time. Stopped getting phone bills but keep getting iPad ones. App just crashes when I try and login and can’t get through on the phone. What should I do?
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Ray_YC
Online Community Manager
Online Community Manager

Re: Still getting billed for cancelled service

Hi josephtopalov,

Just a heads up as per the red advisory message on the right when you posted your question that we don't have access to or visibility of customer accounts here on our public forum.

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with the details.


----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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