I am an existing Optus prepaid customer. If I purchase a starter kit online (Optus prepaid epic value $150 Sim - online exclusive. 365 day expiry.) can I activate it and keep my existing mobile number?
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Hi @peeky, thanks for reaching out to us here.
The $150 Starter kit is for new numbers only. if you want to get this offer, you'll have to activate the SIM using a new number or port an existing non Optus number to Optus.
I hope this helps with the confusion.
Thank you Aman_YC. I appreciate your answers to my questions.
What I cannot understand is why I have to take my number away from Optus and then take it back to Optus to take up this offer. I appreciate that there MAYBE some technical reasons for this. If there are technical reasons please explain them if you can. If there are no technical reasons then I can only assume that Optus does not value their existing customers. I have been with Optus for a very long time and feel that offers to new customers should also be available to existing customers. Please feel free to forward my concerns to Optus if you are able to.
Once again, I appreciate your replies. Thank you.