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COVID-19 impact to Yes Crowd & Contact Centres info here
Online Community Manager
Online Community Manager

Some Customers unable to make and receive calls

Hey guys, a message from our Network team:

We have identified an issue where some customers may be experiencing issues making calls to mobile and landline services (ref 22527084). We are working alongside the network wholesaler to have this resolved and services restored as soon as possible. We apologise for any inconvenience caused during this time.

We'll continue to update this page as we receive more information. 

Keep in mind: You can log your fault online using the provided fault reference number. You'll receive an SMS updates as we work to resolve the fault. 

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23 Replies
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New Contributor
New Contributor

Re: Some Customers unable to make and receive calls

Not a great day for this to be happening. hope you can resolve quickly it's been happening to me all day. continually cal failed, or not even dialling. 

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New Contributor

Re: Some Customers unable to make and receive calls

I can't seem to log it as a fault on my phone using the instructions.
Can you please update the progress on this thread?
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Online Community Manager
Online Community Manager

Re: Some Customers unable to make and receive calls

I will be.

Reports from our wholesaler suggest possible Network congestion due to a higher volume of calls.I'm not one hundred percent at this stage. We'll keep updates coming.

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Re: Some Customers unable to make and receive calls

I can receive Telstra calls but not make them???
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Online Community Manager
Online Community Manager

Re: Some Customers unable to make and receive calls

Calls to and from Telstra services appear to be primarily impacted. We're still waiting on more info to come through.
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New Contributor

Mobile cant make calls out

Hi Is anyone else experiencing issues with making calls out with their mobile? It indicates everyone has their mobile switched off.

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New Contributor
New Contributor

Re: Mobile cant make calls out

Yes all day 😞
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New Contributor
New Contributor

Re: Mobile cant make calls out

All day as well here. Some go out but most don't.
Not helpful to run a business.

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New Contributor
New Contributor

Call troubles Optus to Telstra

Is anyone else having an issues calling someone who's with Telstra?

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