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clarksnow
Occasional Contributor
Occasional Contributor

Re: So dissapointment of customer service no one answering been wait almost 2 hours

I'd suggest that Optus need to have a callback facility or an on line live chat facility. When I spoke to Optus customer retention they told me that when I ring the on line sales number there is an option for a call back. Hey guess what that option doesnt exist. They also told me that I should us the on line chat facility, but that also takes up to an hour for someone to connect at the moment, by then you have switched to another internet browsing page or you have shut down your device. 

 

It seems that Optus believe 90 mins or 2hrs and 11mins is ok for customers to wait for service. Good luck in your endevours to sort out your data issues

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clarksnow
Occasional Contributor
Occasional Contributor

Re: So dissapointment of customer service no one answering been wait almost 2 hours

by the way, Brock the moderator is missing in action, I still dont have a solution

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Gen_R
RetiredModerator
RetiredModerator

Re: So dissapointment of customer service no one answering been wait almost 2 hours

Hi @clarksnow. If you click the link Brock has sent when you're logged into your YesCrowd account, it will take you straight to composing a message that can be sent through to a moderator. If you can please send the message with all the details, Brock mentioned we can escalate this for you. Gen  

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Saras
Occasional Contributor
Occasional Contributor

Re: So dissapointment of customer service no one answering been wait almost 2 hours

I ring up to be told SD download the app and hung up on if I want ask via the net I wouldn't waste time ringing!

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Saras
Occasional Contributor
Occasional Contributor

Re: So dissapointment of customer service no one answering been wait almost 2 hours

Live chat is waste of time too seriously rethinking optus

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Zain1236
Occasional Contributor
Occasional Contributor

Re: So dissapointment of customer service no one answering been wait almost 2 hours

You are lucky mate , you just been waiting for 2 hours but i have been waiting for 5 days and no one has given me a proper answer.

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clarksnow
Occasional Contributor
Occasional Contributor

Re: So dissapointment of customer service no one answering been wait almost 2 hours

actually if you read my threads, its been 8 days and over 8hrs of calls, so I'm in for 8 for 8 at the moment and no resolution. Goodluck with your issues and hope they will be solved by Optus in an expedient manner!!

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Saras
Occasional Contributor
Occasional Contributor

Re: So dissapointment of customer service no one answering been wait almost 2 hours

Write optus a letter it will be quicker by snail mail plus it shows you mean business. Ring the telecommunications ombudsman 

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