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New Contributor
New Contributor

SmartViral Subsciption

I've received a message advising I've subscribed to SmartViral for 30 days charged to my mobile. The same thing happened last months and I definelty didn't subscribe to anything last night.  I changed my Credit Spend Limit to $0 last time. What can I do to stop this happening?

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Respected Contributor
Respected Contributor

Re: SmartViral Subsciption

Jump onto Live Chat and make absolute sure it's $0 as per your request. If it is, you shouldn't have anything to worry about and Optus will be liable given what you've asked them for - http://yesopt.us/chat2us 

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I do not represent Optus. The views, opinions and advice expressed in my posts are my own
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Honoured Contributor
Honoured Contributor

Re: SmartViral Subsciption

Setting Premium SMS to $0 only affects future scams.

 

Unfortunately these scams act as a "subscription" (so the date you set up the "subscription" is the important one, not the date the "subscription" is delivered).

 

If you send STOP (recommended) to the number you should be billed all outstanding amounts for your "subscription" in one go.

 

Then ask Optus to refute the charges and on your next bill the amount should be recredited to you.

 

Regards

 

Peter Gillespie

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RetiredModerator
RetiredModerator

Re: SmartViral Subsciption

Hello @Saidy - We can certainly look into this further for you, can you please confirm your account details, full name and DOB via PM? 


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New Contributor
New Contributor

Re: SmartViral Subsciption

Sorry , How do I reply via PM 

 

 

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Honoured Contributor
Honoured Contributor

Re: SmartViral Subsciption

Just click on the persons name.

 

Regards

 

Peter Gillespie

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New Contributor
New Contributor

Re: SmartViral Subsciption

Thanks Peter
Thought it would be something easy

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