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JaiR
Occasional Contributor
Occasional Contributor

Slow 4G - Map = "Great"

I very recently went on a new plan with Optus, i am paying for a Note 9 and 50GB of data, the large amount of data is a fail safe for our terrible broadband (wiring is terrible in the house) which drops out regularly every day, i planned on using the data as a teather or hotspot for the minutes/hours the ADSL2+ is having problems for, however when i saw 4G and "Great" coverage on the map i expected better.

 

12:07am;

Up; 1.3Mbps

Down; 1.13Mbps

 

4:46pm;

Up; 1.14Mbps

Down; 3.4Mbps

 

Yes Mbps, not MB/s and i used multiple different websites to test speeds.

 

These are the speeds i am averaging on 4G, no outages and "great" coverage. Yes my phone is conected to 4G and i have the 4G icon, telstra SIM's work at advertised speeds. Switching to 3G makes no difference.

 

The internet on 4G is too slow to activate my 4 pin code for My Optus, it just times out after i enter the code. I cannot load complex pages and cannot watch videos. I can receive and send calls and texts.

 

As stated the map said everything was great, no towers out even remotely close, no outages, no reported problems. So i ask, why would my speeds be doing this and how would i go about fixing this?

 

 

10 Replies
Shauna
RetiredModerator
RetiredModerator

Re: Slow 4G - Map = "Great"

Hey @JaiR & @ShaneP1 - Can you both please send me a private message confirming your full address?

 

We'll take a look into this on our end. 


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JaiR
Occasional Contributor
Occasional Contributor

Re: Slow 4G - Map = "Great"

An Update;

 

I am now averaging 0.5 Mbps at 12:03am on a monday night, which = 62.5 kb/s. 

 

At 62.5 Kb/s 1 Gigabyte takes 38 hours. This 4G speed is 15 times slower than my average ADSL2+ speeds.

 

Meanwhile the optus maps tell me; no outages, no tower problems, no problems anywhere at all and great indoor/outdoor speeds. I was really looking forward to using this phone and the plan optus offered was decent pricing but at connection speeds like this i think i'll be going over to telstra and have to downgrade to an older phone due to their pricing.

 

 

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Woodridge
New Contributor
New Contributor

Re: Slow 4G - Map = "Great"

Im in the same boat, last few days have been horrible for download speeds, on the weekend I was managing 6mbps now its tuesday and im down to <1mbps with no real indication as to why.

 

Its been a real drag seeing as I just moved house, the speeds where slowing down even before the move and now they are at a crawl despite having the same coverage in both locations, and I have been relying on USB tethering while I'm waiting to have my internet installed.

 

Hopefully I dont time out posting this...

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chloesok
Frequent Contributor
Frequent Contributor

Re: Slow 4G - Map = "Great"

I'm sorry to hear about the issues you've had with this, @Woodridge. Could you please send us a PM confirming your full address so that we can take a closer look into this one for you? 


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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JaiR
Occasional Contributor
Occasional Contributor

Re: Slow 4G - Map = "Great"

After being told no maintenance and or faults are affecting my area i check my coverage map today and my main tower is in the red. The tower must have been problematic this entire time and causing me the issues, i'll keep this updated if once the problem is fixed i still have issues.

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Dghys
New Contributor
New Contributor

Re: Slow 4G - Map = "Great"

Hi Shauna, I'm experiencing similar, dramatic 4G speed differences geographically within metro areas. At my family's house, I am getting 114mb/s whilst I'm lucky to get 6mb/s at my place. Any particular reason why this is the case? The map says both places are within "great" reception and 4G Plus. Is there a reason for this?

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Ray_YC
Online Community Manager
Online Community Manager

Re: Slow 4G - Map = "Great"

This is not something that we can look into here on the forum.
Please chat with us

----------------------------------------------------------------------------------------------------------------- I am now no longer part of Yes Crowd or Optus. Thank you to all those who have contributed to the forum during my time, especially the regulars! Cheers!
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DanielT74
Occasional Contributor
Occasional Contributor

Re: Slow 4G - Map = "Great"

Interestingly I have had similar issues with 4G in Mooroobool, Cairns.

Technical support at Optus say I am in a marginal zone for 4G. Basically websites slow to an extreme crawl even though on my Samsung S8+ there are 4 bars of connection at 4G. I can intermittently get a 4G+ signal which speeds things up dramatically (drops out back to 4G)

 

I changed the network connection to 3G only and now I am getting PING 60 ms, D/L 11.44 Mbps and U/L of 3.44 Mbps

Worth a try if you're having trouble with 4G

Ellas
Occasional Contributor
Occasional Contributor

Re: Slow 4G - Map = "Great"

I find Optus signal to be highly erratic. Map shows s7 as great, yet Mbps = 6 at best with upload even worse. Sometimes it struggles to each 1 Mbps & we're talking consecutive tests + we're talking central Geelong. Note 8:  I move 50 meters & get 20 -30+, yet it halves a short distance away. Somtimes it's outright pathetic. Whether indoors or out, the erratic results persist. In doors, one location good the next room bad. Unless I move close to a window I struggle to get 2, sometimes less.

I was considering getting a 200g plan but with such highly erratic results that's out of the question.

It would appear that the signal they use lacks peneration & easily obstructed by structures even when outdoors. All devices are from optus

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