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COVID-19 impact to Yes Crowd & Contact Centres info here
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Sim

I have purchased a new phone and also ported my phone number across from Virgin. I have tried numerous times to activate the sim and it still has not activated. I have tried multiple times and also have tried to contact the customer call centre and have waited up to an hour on multiple occasions
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Re: Sim

Hi @Gts019, our porting team have been impacted by the restrictions brought about by COVID-19.


In saying that, there is a point of escalation for those without working mobile service.


If you'd rather not call up, you can message us on Facebook or Twitter. Our agents won't be able to respond right away, but they will get back to you.



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