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COVID-19 impact to Yes Crowd & Contact Centres info here
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Sim

I have recharged my new prepaid sim and the money has been taken out of my bank but a page that says "something went wrong" comes up and my sim hasn't activated. 

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Moderator
Moderator

Re: Sim

Hi Chailattes, if you can send through your details to our Customer Care team here via Live Chat, we'd be able to look into this for you.

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Re: Sim

Have done this multiple times with each person saying come back in 24 hours. It has been going on for about a week and I'm quite fed up. The thing is nobody can tell me when its going to be fixed. 

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Moderator
Moderator

Re: Sim

Please feel free to send through your account details (full name, date of birth and mobile number) to us via a private message, and we'll try take a look into this for you.

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