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Occasional Contributor Lilz
Occasional Contributor

Sim only plan DOB decline

I'm Trying to order a new sim online, as Optus instore does not accept student discounts. However every time I try to order it, it does not accept my DOB, I am 18 as of may this year and cannot understand why it refuses to work!? It is very frustrating and does not give me a reason besides a red box as to why it will not accept it. as soon as I change my birth year it accepts it...?

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17 Replies
Esteemed Contributor
Esteemed Contributor

Re: Sim only plan DOB decline

You’re not putting the day and month back-to-front?

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Occasional Contributor Lilz
Occasional Contributor

Re: Sim only plan DOB decline

I've just followed the DD/MM/YYYY format 😞 and have had no luck

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Esteemed Contributor
Esteemed Contributor

Re: Sim only plan DOB decline

Wouldn't it be funny if the form is back-to-front Smiley Happy You might have to jump on the live chat below or the chat in the Optus app and ask sales what the story is.

 

https://www.optus.com.au/shop/notices/service-chat

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Trusted Contributor
Trusted Contributor

Re: Sim only plan DOB decline

You aren't born on the 29th of Feb?

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Occasional Contributor Lilz
Occasional Contributor

Re: Sim only plan DOB decline

haha nope! that is a clever thought though...

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RetiredModerator Shauna
RetiredModerator

Re: Sim only plan DOB decline

Hey @Lilz - very odd! 

 

Were you able to get help from one of our chat reps?

When did you turn 18? 


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New Contributor Tishtash965
New Contributor

Re: Sim only plan DOB decline

My daughter had same problem....DOB is 29/05/2000 but just would not accept it??

Honoured Contributor
Honoured Contributor

Re: Sim only plan DOB decline

Millenials Smiley Indifferent

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Sim only plan DOB decline

I know right @petergdownload 😄 

 

 

Hey guys @Tishtash965 @Lilz, If you've still had no luck, we'll be able to go in and apply the student discount once you've signed up.

 

You'll need to head to the student hub page and generate your unique promo code.

 

Once you've signed up, send your details through and we'll get that processed. 

 

 

 

 

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