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Sim only plan DOB decline

Lilz

I'm Trying to order a new sim online, as Optus instore does not accept student discounts. However every time I try to order it, it does not accept my DOB, I am 18 as of may this year and cannot understand why it refuses to work!? It is very frustrating and does not give me a reason besides a red box as to why it will not accept it. as soon as I change my birth year it accepts it...?

Re: Sim only plan DOB decline

Yeldarb

You’re not putting the day and month back-to-front?

Re: Sim only plan DOB decline

Lilz

I've just followed the DD/MM/YYYY format Smiley Sad and have had no luck

Re: Sim only plan DOB decline

Yeldarb

Wouldn't it be funny if the form is back-to-front Smiley Happy You might have to jump on the live chat below or the chat in the Optus app and ask sales what the story is.

 

https://www.optus.com.au/shop/notices/service-chat

Re: Sim only plan DOB decline

10000000000GB

You aren't born on the 29th of Feb?

Re: Sim only plan DOB decline

Lilz

haha nope! that is a clever thought though...

Re: Sim only plan DOB decline

Shauna

Hey @Lilz - very odd! 

 

Were you able to get help from one of our chat reps?

When did you turn 18? 


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Re: Sim only plan DOB decline

Tishtash965

My daughter had same problem....DOB is 29/05/2000 but just would not accept it??

Re: Sim only plan DOB decline

petergdownload

Millenials Smiley Indifferent

 

Peter Gillespie

Solution

Re: Sim only plan DOB decline

Dan_C

I know right @petergdownload Smiley Very Happy 

 

 

Hey guys @Tishtash965 @Lilz, If you've still had no luck, we'll be able to go in and apply the student discount once you've signed up.

 

You'll need to head to the student hub page and generate your unique promo code.

 

Once you've signed up, send your details through and we'll get that processed. 

 

 

 

 


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