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MarisaEliza
New Contributor
New Contributor

Sim card disconnected for no reason

Hi,

My mobile has been disconnected for no reason. I cannot message on the app because I am asked for a code that was sent to my phone (genius design work there.....!)

It would be great if you have live chat back up as the alternative for when you have disconnected mobile phones and the customer is unable to call out.

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1 Reply
Nard_YC
Moderator
Moderator

Re: Sim card disconnected for no reason

Hi there @MarisaEliza. Thanks for reaching out to us here on Yes Crowd. If your mobile has been disconnected suddenly and you're unable to get in touch through the app or via phone call, please Message our Experts on our website. 


If for some reason you're unable to get assistance through there, please send a PM/DM to the official Optus Facebook or Twitter page so our teams can look into this for you. 


Alternatively, please head into your local Optus store with 100pts of ID so they can also investigate what's happened. 


Also, if your service has had an overdue amount owing on the account for some time, the service may be suspended, we recommend making a payment on our website so your service can be resumed. More info can be found on our How to Report a Payment and Restore your Service page. 

----------------------------------------------------------------------------------------------------------------- I’m part of the Yes Crowd team, employed by Optus to help run our online community.

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