Sim activation




I've had my new sim for two days now however it has not been activated. I have gone through my account and tried to activate it there however it keeps saying "the requested sim is already in use". But there's no coverage for my phone, i can't call or text. Also it could just be me but i can never seem to find a number to call optus and query about these things. I need to be able to call and text for work as soon as possible.



Re: Sim activation


Hi @Tasumi100, 


Have you just signed up for Optus, or had we organised a SIM replacement for you existing Optus mobile service?


We do have a Live Chat team. They're available 24/7.


- Select personal 

- Mobile 

- Billing and General


They should be able to help with this one. If you're still having trouble, you can always send us a private message.

We'll need your full name, DOB and mobile number. 



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