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wiwier
New Contributor
New Contributor

Sim activation problem

My number with vodafone now.

I tried to port my number to Optus.

But it's saying  

The number you're requesting to transfer is already on the Optus newtork. If you are replacing your SIM, please cancel this activation order and go to optus.com.au/replacesim PPACT-PORT-015

 

My number was with Optus before Vodafone.

Maybe something wrong with that.

Thanks.

 

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2 Replies
pwright
Regular Contributor
Regular Contributor

Re: Sim activation problem

You might need to contact Optus, it sounds like there systems still think the number was with them.  Speak with them on Live Chat at http://yesopt.us/chat2us and get them to raise a case witht he porting team to get it fixed and re-submit the order for you.

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Shauna
RetiredModerator
RetiredModerator

Re: Sim activation problem

Hi @wiwier - Hrmm, I'm a little confused to be honest.

Can you please PM me following out this form →

 

Full Name

DOB

Mobile Number

Account holder: Y/N

 

I'll see if your numbers with Optus. 


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