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New Contributor Jackdavklav
New Contributor

Sim activation and porting still not working after 4 days

Its been 4 days, an in person visit to a store and a 1hour phone conversation and still my phone is not connected to the network... 

 A Prepaid activation order using this SIM number is under way. Place SIM in your device and restart regularly. Activation may take up to 4 hours to complete. Reference: PPACT-SIMVAL-0006

I was assured on the phone it would take only 15 minutes longer and not to worry about calling again.  That was 24 hours ago. 

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Online Community Manager
Online Community Manager

Re: Sim activation and porting still not working after 4 days

Hi Jackavklav,


Not cool. Generally ports are delayed if there is a mismatch in customer information (e.g. account name, date of birth, account number - don't provide that here on the forum) or there are times where there is an issue between the two carriers.


Please Message Us here for further assistance with this one.


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