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New Contributor pelangi
New Contributor

Sim Activation/Porting hasn't gone through after 3 days - "PPACT-SIMVAL-0006"

Hi!

 

I submitted an activation and porting request (from Catch Connect) on a new Sim card 3 days ago (26 March 2019) but my old service is still connected and Optus service has not been activated yet. I've tried to activate again just in case the activation process was failed and it says I've already sent through a request ("PPACT-SIMVAL-0006"). Please help.

 

Thank you!

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Trusted Contributor
Trusted Contributor

Re: Sim Activation/Porting hasn't gone through after 3 days - "PPACT-SIMVAL-0006"

Please call Prepaid care or chat to them and get it pushed through. It’s likely failed due to wrong or invalid details on the port from CatchConnect.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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New Contributor pelangi
New Contributor

Re: Sim Activation/Porting hasn't gone through after 3 days - "PPACT-SIMVAL-0006"

I was hoping if I can contact them online or through DM. Save me from having to call.

If there is any Optus employee who can help me that would be great. Thanks.

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New Contributor pelangi
New Contributor

Re: Sim Activation/Porting hasn't gone through after 3 days - "PPACT-SIMVAL-0006"

Chatted customer support via online chat and issue was resolved the day after.

Trusted Contributor
Trusted Contributor

Re: Sim Activation/Porting hasn't gone through after 3 days - "PPACT-SIMVAL-0006"

Chat: https://www.optus.com.au/shop/notices/service-chat

 

You can't DM them unless they invite you too, and they're only business hours if they deem its necessary they intervene.

I'm a Yes-Crowd Contributor, not an Optus Employee, and I contribute on a voluntary basis. Did someone on Yes Crowd answer your question? Did they share a great tip Please remember to acknowledge their awesomeness by throwing a Kudo and or Accepted Solution their way.
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