Shared Data Sim product

[Rolly23]

Hi, Just before Xmas I signed up for 2 new services with data sharing giving me 35gb of data now.
The lady in the store told me online I can buy an extra sim for a few dollars and use the shared data on my existing iPad or dongle.
I've been looking and can't find any such product or sim, only another server with even more data that I will never use.
Can anyone tell me what the Optus store lady was talking about?
I don't want to pay more for something that I won't use very often.

TR

[Yeldarb]

Hmm I could be wrong but I didn't think that sim offer was available any more. I just had a quick look through the Optus site and like yourself I found nothing. Maybe it's best to jump on the live support link below and ask sales if that product is still available.

http://www.optus.com.au/shop/notices/service-chat

[Rolly23]

Thanks, I tried the chat section, after 40 minutes and 2 consultants it's just to hard for them.

Here is there reply... "To be honest , Actually  its confusing ."

They suggested I go to the store, even though the store lady told me it's an online product...

So now where do I go?

[Yeldarb]

As I said in my first post I don't believe that product is available anymore. As a matter of interest I wrote about this very issue almost a year ago (see post below) and I said exactly the same thing. Given that no Optus staff member intervened or corrected my comments then I can only assume I was correct. 

Hopefully an Optus staff member will see this post and set the record straight.

https://yescrowd.optus.com.au/t5/Online-Mobile-Self-Service/Do-both-devices-require-a-plan-to-share-...

[10000000000GB]

They've rigged the system, so you have to buy postpaid services. The cheapest service you can find is $15.

Telstra still do $5 SIMs, though.

[Dan_C]

@Rolly23

A couple of years back we did offer a data sharing SIM that came at one off cost of $5.00. I believe customers who'd originally purchased the SIM are entitled to remain on the $0.00 data sharing plan. Now days as @10000000000GB has advised, you'd need to sign up to a month-month 3GB data plan. That comes at a cost of $15.00 per month. 

[Rolly23]

Optus really need to update your dealer network for giving out incorrect info.

Since I moved over from Telstra your is alot more.

[Yeldarb]

Agree.

[Dan_C]

@Rolly23,

It’s concerning to think that we do have sales agents out there under the impression that we're still offering a legacy product that hasn't been available since late 2015. There's actually an internal social media esque platform that delivers product updates to Sales Staff. They're probably more in the loop than ever before.

Which store had you visited?

[Rolly23]

Inverell