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New Contributor 88_88
New Contributor

Set Up, Change or Cancel Direct Debit

Optus is totally pathetic in terms of setting direct debit 

I have provided with my banking details for Mobile and Broadband a million times and every time on the due date for some reason $$$$ is not debited as they don't have banking details and use my CC every time.

Can this ever be resolved in my lifetime with Optus

Waiting for the contract to get over so i can go on prepaid.

Hope someone from Optus look into it

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3 Replies
Honoured Contributor
Honoured Contributor

Re: Set Up, Change or Cancel Direct Debit

Have you tried doing it via the phone app?

 

Peter Gillespie

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Online Community Manager
Online Community Manager

Re: Set Up, Change or Cancel Direct Debit

It may come down to what your account number starts with due to ongoing billing system upgrades.

Hopefully this Set Up Direct Debit support link helps further.


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New Contributor 88_88
New Contributor

Re: Set Up, Change or Cancel Direct Debit

Hi 

Sorry for the late reply

Optus has ongoing issues with there billing from day one. No use

Hope it gets rectified soon

Cheer's 

 

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