Get your hands on Sam Smith pre-sale tickets thanks to Optus Perks! 24 hours only from 12pm (AEDT) 1... Read the full story
2017-07-17 08:11 PM
2017-07-17 09:13 PM
I'll flag your thread so a Optus Rep can take a look..
This is an open and public support forum please refrain from posting private/personal information. If I've helped, don't forget those Kudo's and Solution buttons
2017-07-24 10:11 AM
Hey AdamTee, sorry for this bizarre issue. We can definitely organise for a satchel to be sent out to you. Please click here to send through your name, DOB and account number. Thanks!
2018-01-16 09:30 PM
I am having the same issue. I ordered 1 phone, but then 2 phone came. And I am being charged for the 2nd phone (which I did not order). I've been passed between departments on optus chat, and was turned away when I visited an optus store to return the handset. This is unacceptable and I do not wish to be liable for something that I did not order. Can you please assist with this urgently, before my bill is debited at the end of the month.
2018-01-16 09:36 PM
I experience the same buck passing and ended up sending Optus a message through Facebook. Not sure why, but when they eventually responded they fixed it up and sent me a pre-paid satchel to return the phone. If you've got Facebook try and message them that way.
2018-01-17 03:23 AM