Mobile Products & Network


Sent me two phones

I just re-contracted and chose a Galaxy S8 for my new handset but for some reason Optus sent me two phones which appear to be on two separate consignments from the courier. I only signed for one of them but he gave me two??? Anyway, as much as I'd love a free phone I can't find an email address for Optus to tell them to come and pick it up. I don't have the time nor the patience to mess around on the phone with them as they gave me no end to grief trying to do the new contract to start with. So Optus, if you want the extra handset back this is my reasonable attempt at contacting you to arrange a return. Please provide an email address so we can arrange you to come and collect it (no, i'm not going to the post office).

Re: Sent me two phones


I'll flag your thread so a Optus Rep can take a look.. 

Cheers Dave
This is an open and public support forum please refrain from posting private/personal information. If I've helped, don't forget those Kudo's and Solution buttons Smiley Wink

Re: Sent me two phones


Hey AdamTee, sorry for this bizarre issue. We can definitely organise for a satchel to be sent out to you. Please click here to send through your name, DOB and account number. Thanks!

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Re: Sent me two phones


Hi Toomey,

I am having the same issue. I ordered 1 phone, but then 2 phone came. And I am being charged for the 2nd phone (which I did not order). I've been passed between departments on optus chat, and was turned away when I visited an optus store to return the handset. This is unacceptable and I do not wish to be liable for something that I did not order. Can you please assist with this urgently, before my bill is debited at the end of the month.

Thank you.

Re: Sent me two phones


I experience the same buck passing and ended up sending Optus a message through Facebook. Not sure why, but when they eventually responded they fixed it up and sent me a pre-paid satchel to return the phone. If you've got Facebook try and message them that way.

Re: Sent me two phones


Sorry to hear that this has been the experience you've had @Sherylng,


Could you please PM us with your mobile number, full name and date of birth so we can look further into this for you and get this sorted out.

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