For 24/7 support message our team of experts via the My Optus app.
Hi there,
i’ve received this message today saying “FreeMSG: TAMTIME?subscription costs $6.99/wk to your mobile acct.?300 games 50 videos/wk?au.tamtime.mobi Optout send STOP to 19789227?help?1800985068”
should reply STOP? I’m scared to reply maybe it would take me somewhere else.
Please help.
Hi @Frankie1 have you since been able to resolve the issues with these premium SMS messages? When speaking to our billing team on 133937 you can request your spend limit be set at $0 (meaning you won't encounter these charges moving forward) and dispute any charges already applied to the account. If you do have any troubles getting through to our team over the phone please feel free to PM the full name, number and date of birth attached to the account here →http://yesopt.us/pmphil so we can assist.
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