Ahahahahaha, you guys 😄
Contacted online support again on Friday, and talked to one of senior resolution specialist. Promised will send me a replacement device within 5days. Received a order number on Monday via SMS, but can't track it online, contacted optus again today, be told they don't have any in stock, and no ETA, what I can do is just wait. Obviously they cant resolVe the issue, and I will lodge a complaints to TIO.
As an ordinary consumer, I have no idea about the difference between optus online and channel stores, and the stories behind that. What I can confirm is I purchased the device from Optus, and I should receive proper service from them, and being treat equally.
I can see exactly where you're coming from here and we apologise if you feel you're not being treated equally @Nirvana621.
If we don't have stock of something, there's really nothing we can do. I know that's very frustrating.
Can you please PM me with your account number, full name and DOB so I can take a look?