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Moderator
Moderator

Re: Samsung tab S4 missing sim tray

Ahahahahaha, you guys 😄


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Occasional Contributor
Occasional Contributor

Re: Samsung tab S4 missing sim tray

Contacted online support again on Friday, and talked to one of senior resolution specialist. Promised will send me a replacement device within 5days. Received a order number on Monday via SMS, but can't track it online, contacted optus again today, be told they don't have any in stock, and no ETA, what I can do is just wait. Obviously they cant resolVe the issue, and I will lodge a complaints to TIO.

As an ordinary consumer, I have no idea about the difference between optus online and channel stores, and the stories behind that. What I can confirm is I purchased the device from Optus, and I should receive proper service from them, and being treat equally.

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RetiredModerator
RetiredModerator

Re: Samsung tab S4 missing sim tray

I can see exactly where you're coming from here and we apologise if you feel you're not being treated equally @Nirvana621

 

If we don't have stock of something, there's really nothing we can do. I know that's very frustrating.

 

Can you please PM me with your account number, full name and DOB so I can take a look?


__________________________________________________________________________
I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

Did we answer your question? Please mark it as a Accepted Solution and be generous with that Kudos button Smiley Happy
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