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Joelypoley
New Contributor
New Contributor

Samsung S7 temporarily connecting to Optus then disconnecting often

Hey there

 

I'm having troubles with my Optis pre paid sim on a Samsung s7. I can not get a stable connection  for more than 5 minutes before being disconnected for several hours. I've replaced the sim so see if that was the issue and still doesn't work.

 

I've factory reset both the network and the phone.

 

I read that it could be on Optus's end, so I'm asking for my service to be reviewed.

 

Thank you,

 

Joel

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petergdownload
Honoured Contributor
Honoured Contributor

Re: Samsung S7 temporarily connecting to Optus then disconnecting often

Find a friend with Telstra and stick their SIM into your phone. See if the issue goes away.

 

It seems most likely an issue with the phone itself IMO

 

Peter Gillespie

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Tano
RetiredModerator
RetiredModerator

Re: Samsung S7 temporarily connecting to Optus then disconnecting often

Hey @Joelypoley, I'd recommend @petergdownload's suggestion, as this would further isolate the cause and determine whether it's an issue with the phone itself, or the Optus network. Would also recommend checking out our Network Coverage page to see what the serviceability is like for your location. Let us know how you go!


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