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New Contributor cadman
New Contributor

Samsung J5 Pro unlock code

Hi Have been asking optus for help for a month now to get a unlock code for my bought online Optus Samsung J5 Pro about 2 years old now.

Twice they have said it will take 7-10 business days to receive it still nothing.

How do I escalate this?

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Online Community Manager
Online Community Manager

Re: Samsung J5 Pro unlock code

Hi there cadman,

It sounds like this is a case of Optus needing to contact Samsung for a master unlock code as described in this thread (which happens to be for the same phone).

If you have a social media account, please send a PM to Optus on Facebook or a DM on Twitter with these details for assistance:

- Your full name

- D.O.B

- Mobile number that was used with the handset

- IMEI of the handset (press *#06#)

I’m part of the Yes Crowd team, employed by Optus to help run our online community. This guide explains how everything works on here and you should also check out our Community Guidelines.

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