Hi Have been asking optus for help for a month now to get a unlock code for my bought online Optus Samsung J5 Pro about 2 years old now.
Twice they have said it will take 7-10 business days to receive it still nothing.
How do I escalate this?
Hi there cadman,
It sounds like this is a case of Optus needing to contact Samsung for a master unlock code as described in this thread (which happens to be for the same phone).
- Your full name
- Mobile number that was used with the handset
- IMEI of the handset (press *#06#)