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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Frequent Contributor
Frequent Contributor

Re: Samsung Galaxy Note 10+ Pre-order

@AlistarS I feel sorry for you and for the live chat team.

 

They have assured me that my order is in progress and with the warehouse awaiting dispatch.

 

Such a frustrating experience this has been.

Regular Contributor
Regular Contributor

Re: Samsung Galaxy Note 10+ Pre-order

I have 5G access at work, and I'll also use it in Sth Korea.

Of course, the phone itself is sweet too.

 

@AlistarS as per my screenshot, the initial email from Optus states Delivery from 20th September, not shipping from.

 

My order status is still the same as it was on 8/8 and that is "in progress".

 

Highlighted
Contributor projekt
Contributor

Re: Samsung Galaxy Note 10+ Pre-order

So I've just been to my local store, they were as helpful as they could be.  It felt like they have been briefed on what information they can and cannot give out, but were empathetic, like they wanted to be helpful and were sad that they couldn't be.  I left my details with the girl and their resident expert will call me back later if they can glean any information that they can forward (I know, but it's something).  

 

I did notice something when she was looking at my account, the order details table has a field called 'current step' or something,  and it was populated with 'HandleShipmentResponse'.  She quickly closed the page, but I think that could be a promising piece of information.

Regular Contributor
Regular Contributor

Re: Samsung Galaxy Note 10+ Pre-order

@projekt did you happen to ask if the store will have physical stock on Friday?

Frequent Contributor
Frequent Contributor

Re: Samsung Galaxy Note 10+ Pre-order

Surely one will not be able to walk into a store and get their phone quicker than those who have preordered? That's ludicrous 

Contributor projekt
Contributor

Re: Samsung Galaxy Note 10+ Pre-order

@Dolgogi Actually I did ask, and if you are signing up for a plan, they will have stock.

 

*ready pitchforks*

Frequent Contributor
Frequent Contributor

Re: Samsung Galaxy Note 10+ Pre-order

WHAT.....WAIT.....WHAT..... something very wrong with that @projekt  🤬

Contributor Jaffa323
Contributor

Re: Samsung Galaxy Note 10+ Pre-order

Outrageous.... and I can not get through on live chat....

how likely are you to recommend Optus to a friend or family member....0-10

 

 

Frequent Contributor
Frequent Contributor

Re: Samsung Galaxy Note 10+ Pre-order

I mean, at this point a Zero seems like a bit too high @Jaffa323 , is there a minus 10 option? 

Contributor Jaffa323
Contributor

Re: Samsung Galaxy Note 10+ Pre-order

Even -1000

Top Contributors