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Welcome to the new look Community! We're still upgrading and making some changes to the platform over the coming weeks! Stay tuned.
Frequent Contributor
Frequent Contributor

Re: Samsung Galaxy Note 10+ Pre-order

Yes please provide us with a response to this question @Optus @AlistarS 

Frequent Contributor
Frequent Contributor

Re: Samsung Galaxy Note 10+ Pre-order

Also, welcome to page 11 where we are all now basically one big family Smiley Very Happy

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Frequent Contributor
Frequent Contributor

Re: Samsung Galaxy Note 10+ Pre-order

102 comments, 11 pages and 21 days with not one comment from @Optus and the people you have left to deal with this clearly are no more informed than us. A reply is just basic courtesy to your loyal customers isn't it? 

 

PLEASE EXPLAIN @Optus  

 

 

Regular Contributor
Regular Contributor

Re: Samsung Galaxy Note 10+ Pre-order

Ok, so I bounced a few DM's with Optus via twitter.

The response is:

 

"Hey! The deliveries starting on October 4th are for new pre-orders moving forward. Handsets ordered as part of the initial pre-order aren't affected"

 

I then ask if the initial pre-orders would still ship by September 20:

 

"That's correct, the Samsung Note10+ 5G will still begin shipping from the 20th of September"

 

So, hopefully, this is correct.

Frequent Contributor
Frequent Contributor

Re: Samsung Galaxy Note 10+ Pre-order

Thanks @Dolgogi although the lack of response is getting quite frustrating.

 

I feel for the poor community managers on here that have to deal with us but enough is enough.

Regular Contributor
Regular Contributor

Re: Samsung Galaxy Note 10+ Pre-order

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Online Community Manager
Online Community Manager

Re: Samsung Galaxy Note 10+ Pre-order

Hey @Dolgogi & @bretthood sorry for the delay, I was waiting back on a confirmation email from product.

They have confirmed that it was for only orders from the 28th and moving forward not from early pre-order days. Those pre-orders have already been allocated. 

Regular Contributor
Regular Contributor

Re: Samsung Galaxy Note 10+ Pre-order

@AlistarS thank you for the response and confirmation.

Occasional Contributor Fletcher72
Occasional Contributor

Re: Samsung Galaxy Note 10+ Pre-order

Ok no luck with canceling my optus order as I upgraded from my old contract with the $99 option.   But the opposition does have the black in stock ready to go.  Now I have to work out if it is worth paying out old contract and losing the pre order bonus? 

Regular Contributor
Regular Contributor

Re: Samsung Galaxy Note 10+ Pre-order

Why can't you cancel the pre-order?

And yes I did read your post fully, but I'm still confused.

Optus hasn't supplied the phone, and I assume like the rest of us, you haven't had the new plan applied to your account yet?

 

Also, as noted elewhere, consider the 5G coverage between the 2, if that's a factor for you.

 

 

I saw that Samsung has the black in stock again, also MobileCity has some black in stock, but not so sure on the Aura glow.

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